My World

Just a place for my thoughts and views…..

An Open Letter to Reliance Customer Care

with 7 comments

Dear Reliance Customer Care,

This is the second time in 2 years that I have been a victim of your bad, unreliable service. You claim to be one of the largest in India but you seem to be the most incompetent system I have ever come across. Last time you had disconnected my CDMA phone connection without even informing me and without any reason. I had made so many unsuccessful visits and unanswered calls to the customer care and realizing that there’s no use finally took another service provider’s connection.

Again after 6 months, I took your new NetConnect connection for internet. I had no choice other than taking Reliance internet connection at that time. The journey with the internet connection was a fair one. The service of the NetConnect was pretty good. so when you launched your 3.1Mbps broadband connection, forgetting all the previous woes I planned to take the new Broadband connection. And I lodged a request to convert my old Internet connection from Postpaid to a Prepaid connection. Also I made payment for all the outstanding amount. I got the assurance that it would be done in a week. But as usual you never stick to the dates that you commit to your customers. Thats in your blood.

Not realizing that you are the same Reliance Customer Care who had disconnected me from my near and dear ones for 10 days one year back, I thought that action would have been taken on my request. But that was a big mistake I had done. Here I receive the bill for the usage of the connection which I had not used and had raised a request to convert to prepaid. Again my visits to your customer care started. Do you realize how much I had to make excuses to visit your Customer Care. You stop your service after 7:30. So to catch you before that, I need to leave office early and making excuses to my manager.The daily visit for a week and you guys convince me that it would be done instantly. Again you ask me to pay the outstanding amount. But no this time I wudn’t pay you. why should I pay you when I had already paid and not used the service. It was your mistake that you didn’t take action on my request and neither informed me about that. After getting assurance that it would be done I am back to my normal office hours without having an excuse at office that I have to visit the Customer care.

And now you reached the heights of unreliability, after 4 months you petition against me and summon me to appear before the Permanent Lok Adalath, Bangalore. I had the receipt that you had given for my request to convert the postpaid to prepaid. But fortunate of you that I couldn’t find that. But still I was determined to appear in the court and narrate the whole story. To be true I was really excited and little scared to appear in the court as it was first time for me. I started dreaming the court sittings as there would be a judge telling “Order, Order”, a lawyer and I would be there standing and saying “Main Gita ki kasam kha kar kehti hoon ki main jo bhi boloongi sach boloongi“.

And here comes the D-Day. I make my first visit to the court. But I was disappointed that whatever court scene I dreamed it was little far from that. There were advocates who were dealing with people one-to-one sitting at a table. But to my surprise I observed that all other people appearing in the court had papers with “Reliance Communications” bill and papers. On talking with them I found they were all your victims – victims of your bad customer service. How you torture your customers with false and fake petitions. All of us including me fought against you with all the proofs and documents required but alas you are a part of a big company and you win again and against each of the victims. I had to pay a part of the amount you wanted to recover from me as I didn’t have any paper proof. So finally you win. But actually you lost. You lost your customer and you lost all those customers waiting at the court paying for your mistake.

Hoping to see an improvement in your service. But I hereby withdraw all my connections with you.

Thanks a lot for your bad bad service,

Priyanka

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Written by Priyanka Varma

March 13, 2010 at 6:01 pm

Posted in General

Tagged with , ,

7 Responses

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  1. Couldn’t agree with you more. I also had a very very bad experience with Reliance. After paying money for WiMAx connection it was not installed for more than a month. I was even promised that their technician would come on so and date, I took off from office twice for that but I was not oblidged. Finally I sent a mail to Star News, Customer Grevience!! CC to Reliance and Bingo!.. the next workingday connection was there and some manager himself called to ensure that it was done!

    Naveen

    March 14, 2010 at 6:15 am

  2. Hats off to you ppl…

    Prateek Tambi

    March 14, 2010 at 5:54 pm

  3. oops…I was planning to get reliance netconnect… I am bewildered now coz I read similar customer feedback about tata indicomm and MTS as well.

    rav

    October 2, 2010 at 10:01 am

  4. i also experienced bad services and very poor response from reliance customer care executives..

    imthiyas

    December 13, 2010 at 12:24 pm

  5. Reliance coustmer care is worst of all. It is 2nd tim in 6months that I become a victim of this unrelaiable service.without my permission a service is activated on my no.9017067953 and my balance is cut off . When i talk to coustmer care,I got unsatisfied answer.they said that I activated this service in november but in november I was not activated this service and I gOT no msg from coustmer care of activation but on14-12-2010 they cut my balance without my permission by saying that theyare renewing this service.and when i talk to coustmer care they refuse to return my bal. Back and said that it is b’coz of my fault……truly reliance communication is very bad

    Jatin

    December 14, 2010 at 4:31 am

    • Dude.. write a complaint to Nodal officer “Rcomappellateauthority.Karnataka@relianceada.com” they might refund your money… I was also irritated by the service and escalated it. They had the courtesy to work on the complaint and refund my money.. it took very long though (approx 1 month)

      Rav

      December 14, 2010 at 7:20 am

      • oops that was appellate authority email.. you can copy that as well.. Nodal Officer email: ‘RCOMNodalOfficer.Karnataka@relianceada.com’

        Rav

        December 14, 2010 at 7:21 am


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